Note: The job is a remote job and is open to candidates in USA. Calero is hiring a Managed Bill Pay Senior Analyst to assist Team Leads in ensuring payments are processed on time. The role manages daily payment operations, investigates and resolves payment issues, and supports service-level and performance goals for assigned customers.

Responsibilities

• Investigate payment issues, applying corrective actions when necessary, using a variety of payment methods and interfaces
• Work closely with all stakeholders involved in the invoice lifecycle and the Managed Bill Pay (MBP) team to meet Service Level Agreement (SLA) goals for assigned customers
• Prioritize and complete tasks in cooperation with the Managed Bill Pay Manager, ensuring timely resolution of all assignments
• Manage daily payment operations to consistently meet Key Performance Indicators (KPIs)
• Address Zendesk tickets, providing clear and effective solutions
• Reprocess all outstanding payments processed in house
• Maintain prefunding balances in the hub
• Take on additional projects and duties as needed to support the team and business objectives
• Represent the MBP department professionally in all communications with vendors, payment processors, and Account Management teams
• Fill in for other Sr. Analysts when necessary

Skills

• High School Diploma or GED equivalent required
• A combination of education and experience will be considered
• Prior experience working in a fast-paced environment is required
• Proficient with MS Office; advanced Excel (ability to do V-look up's, pivot tables etc.)
• Analytical aptitude and logical reasoning
• Excellent written and verbal communication skills
• Self-starter, ability to work independently
• Ability to handle confidential information in a professional manner
• Focused and results-oriented
• Associate degree in Finance, Business, Mathematics or IT preferred
• 1-3 years of experience in Accounting or Finance is preferred

Benefits

• Preferred hours: 9-5pm EST (with some flexibility)

Company Overview

Company H1B Sponsorship