Note: The job is a remote job and is open to candidates in USA. EquipmentShare is hiring a Manager, National Account Coordinators to lead its coordinator team and oversee support for national customers. The role focuses on team performance and development, rental order coordination, customer issue resolution, and improving operational processes and service outcomes.

Responsibilities

• Lead, mentor, and manage the daily performance of the National Account Coordinator team
• Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team
• Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development
• Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution
• Oversee the end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers
• Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships
• Train coordinators on company software, best practices, and national account procedures
• Monitor and analyze team KPIs, such as response time, order accuracy, and customer satisfaction, to drive continuous improvement
• Prepare and present reports on team productivity and national account support activities to leadership
• Ensure accurate and timely data entry and maintenance of customer information in the CRM system
• Assist in the onboarding process for new national account customers
• Foster a customer-centric, collaborative, and positive team environment
• Manage team scheduling to ensure adequate coverage and support for all national accounts

Skills

• Strong leadership, coaching, and team-building skills
• Exceptional organizational skills and a high degree of attention to detail
• Excellent interpersonal and customer service skills
• Proven ability to solve problems and handle high-pressure situations effectively
• Strong written and verbal communication skills
• Proficiency in CRM software and the Microsoft Office Suite
• Ability to analyze data and make data-driven decisions
• Preference will be given to candidates with previous management experience
• In-depth knowledge of the equipment rental industry is highly preferred

Benefits

• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Remote work

Company Overview