Note: The job is a remote job and is open to candidates in USA. Dragos is hiring a Manager, Post-Sales for its Public Sector customer experience team. The role leads post-sales technical experts, removes barriers to product adoption, and works across customer-facing and internal teams to operationalize customer outcomes and demonstrate the value of the Dragos Platform.

Responsibilities

• Build, mentor, and coach a world-class federal post-sales team for customer success
• Elevate each post-sales technical team member, filling in educational gaps as necessary
• Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges
• Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives
• Act as an escalation point between customers and internal teams
• Work with the post-sales team to uncover customer use cases, workflows, and pain points and ensure action is taken to operationalize and promote the realized value of the Dragos Platform
• Work closely with Engineering and Product Management leadership to guide the development of the Platform to address technical requirements required to increase Platform adoption
• Participate in the roadmap product planning and release cycle to advocate for customers’ needs
• Improve upon frameworks, methodologies, and tools to power team growth and improve workflow, efficiency, and scalability
• Establish key metrics and report to leadership on KPIs to track team performance and prove the realized value
• Champion AI to drive team improvement and help operationalize use cases across the team

Skills

• Significant and relevant experience leading a customer-facing team
• Experience working in security at an industrial company such as energy or manufacturing (on the Enterprise security side is perfectly acceptable and relevant)
• Experience in SIEM technologies such as Splunk or Elastic
• Advanced skills in network traffic analysis
• Manage multiple stakeholders and projects; well organized; good time-management skills
• CONUS Based US Citizen
• SECRET or TOP SECRET clearance preferred

Benefits

• Competitive Equity Package
• Comprehensive Benefits Plan
• Remote-first work arrangement

Company Overview