Note: The job is a remote job and is open to candidates in USA. Credit Management Association is hiring a Membership Business Development & Relationship Representative to grow membership, strengthen member engagement, and administer industry credit groups. The role recruits and retains members, supports group meetings and platform use, manages member relationships and related administration, and contributes to revenue growth.

Responsibilities

• Develop and execute membership growth strategies to increase participation and revenue
• Prospect and recruit new members through networking, referrals, industry research, outreach campaigns, and social media platforms
• Conduct sales presentations, system demonstrations, and consultations to communicate the value of membership and industry participation
• Build and maintain a strong pipeline of prospects and manage opportunities through CRM systems and other lead generation options
• Create and develop new ICG’s and expand existing ICG’s and communities
• Achieve monthly, quarterly, and annual membership and revenue targets
• Serve as the primary point of contact for member inquiries and support
• Organize and facilitate monthly and quarterly ICG meetings, both virtual and in-person
• Train members on the organization’s data-sharing platform and provide ongoing support
• Encourage member participation, data sharing, and engagement within industry groups
• Foster long-term relationships that drive member satisfaction, retention, and referrals
• Act as a trusted resource for industry professionals seeking networking opportunities and best practices
• Manage day-to-day administrative activities related to ICG’s
• Track memberships, renewals, sales activities, and engagement metrics using CRM and reporting tools
• Analyze market trends, member feedback, and participation data to identify growth opportunities
• Collaborate with senior management to support strategic growth initiatives and member value programs

Skills

• Experience in business environments, account management, or related customer relationship or sales roles
• Strong customer outreach, cold-calling, lead generation, and relationship management skills
• Experience managing renewals, referrals, and customer retention programs or in credit account portfolio customer relationships
• Proficiency with CRM systems, LinkedIn, and other business development tools
• Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel
• Excellent communication, presentation, and organizational skills
• Experience selling memberships, subscriptions, professional services, or association-based programs
• Background working with professional associations, trade organizations, or industry networking groups
• Experience working in business credit department environment are preferable and may substitute for these qualifications

Benefits

• A performance-based commission plan is offered in addition.
• A suite of health insurance options at varying cost to the employee.
• A pre-tax retirement savings plan with several options.
• CMA is a virtual company. This position does not require the employee to work regularly in the office; during onboarding and training, the successful candidate may need to spend a modest amount of time at the corporate office in downtown Mesa, Arizona.
• CMA compensates remote employees for the use of their home, internet and other needs of a home-based employee.

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