Note: The job is a remote job and is open to candidates in USA. Talkspace is hiring a Network Planning Analyst for its Network Planning and Strategy team. The role analyzes demand, capacity, and skill coverage; develops forecasts, staffing requirements, reports, and scenarios; and communicates actionable recommendations to business leaders.

Responsibilities

• Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends
• Identify and communicate trends that may impact future demand, capacity, or resource needs
• Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment
• Compare forecasted and actual results to identify variances and continuously improve planning assumptions
• Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs
• Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests
• Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions
• Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations
• Generate and maintain recurring and ad hoc reports using Looker and Google Sheets
• Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance
• Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance
• Investigate performance trends and variances to identify underlying drivers, risks, and opportunities
• Continuously improve reporting processes, data visibility, and analytical tools
• Translate complex analysis into clear, actionable insights and recommendations for business leaders
• Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions

Skills

• 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role
• Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling
• Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis
• Experience conducting gap analysis and developing scenarios or what-if models
• Strong experience generating operational reports and translating data into actionable insights
• Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions
• Experience creating presentations and communicating analytical findings to business and leadership audiences
• Strong written and verbal communication skills
• Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment
• Experience with Looker, including working with Explores, dashboards, and reporting
• Experience supporting multiple lines of business, markets, regions, or specialized skill sets
• Experience with Tableau, Power BI, Mode, or similar business intelligence tools
• Experience developing scalable or automated reporting solutions
• Experience creating presentations and communicating analytical findings to business and leadership audiences

Benefits

• Comprehensive Medical, Dental and Vision plans
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO
• Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Company Overview

Company H1B Sponsorship