Note: The job is a remote job and is open to candidates in USA. Memorial Healthcare System is a healthcare organization dedicated to improving patients' health, well-being, and quality of life. The Patient Financial Services Representative serves as the first point of contact for patients and guarantors, gathering and verifying demographic, financial, and insurance information, obtaining required signatures and authorizations, collecting payments, and providing customer service.

Responsibilities

• Explains polices including all regulatory and financial consent forms; secures all required signatures
• May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card
• May confirm physician and prescription orders ensuring accuracy
• May schedule walk-in appointments for services offered
• Collects patient out-of-pocket responsibility per collection guidelines
• Provides patient estimates as requested
• Prepares and balances a daily deposit of all payment collections
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner
• May guide the patient to appropriate destination for services
• Obtains pre-certification and authorization
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service
• Obtain specialty authorizations
• Authorization denial and peer to peer process
• Patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations
• Handle all incoming calls and physician and hospital back line
• Obtain and confirm referrals
• Upon validation of patient identity, place identification band on patient
• Obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
• Obtain authorizations for walk-in appointments
• Determine when financial assistance is needed
• MIH-MPC program patient referral, payment collection and eligibility scheduling
• Process referral work-ques and same day access requests
• Work with Patient Access Center on real time patient requests
• Address prescription refill requests, patient advice requests through MyChart, and provider scheduling template

Skills

• High School Diploma or Equivalent (Required)
• Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively. Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred
• Primarily for office workers
• * Bending and Stooping = 60% * Climbing = 0% * Keyboard Entry = 100% * Kneeling = 0% * Lifting/Carrying Patients 35 Pounds or Greater = 60% * Lifting or Carrying 0 - 25 lbs Non-Patient = 80% * Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40% * Lifting or Carrying > 75 lbs Non-Patient = 0% * Pushing or Pulling 0 - 25 lbs Non-Patient = 80% * Pushing or Pulling 26 - 75 lbs Non-Patient = 80% * Pushing or Pulling > 75 lbs Non-Patient = 0% * Reaching = 80% * Repetitive Movement Foot/Leg = 0% * Repetitive Movement Hand/Arm = 80% * Running = 0% * Sitting = 80% * Squatting = 80% * Standing = 80% * Walking = 80% * Audible Speech = 80% * Hearing Acuity = 80% * Smelling Acuity = 0% * Taste Discrimination = 0% * Depth Perception = 80% * Distinguish Color = 0% * Seeing - Far = 80% * Seeing - Near = 80% * Bio hazardous Waste = 60% * Biological Hazards - Respiratory = 60% * Biological Hazards - Skin or Ingestion = 60% * Blood and/or Bodily Fluids = 60% * Communicable Diseases and/or Pathogens = 60% * Asbestos = 0% * Cytotoxic Chemicals = 0% * Dust = 0% * Gas/Vapors/Fumes = 60% * Hazardous Chemicals = 60% * Hazardous Medication = 60% * Latex = 60% * Computer Monitor = 100% * Domestic Animals = 0% * Extreme Heat/Cold = 0% * Fire Risk = 0% * Hazardous Noise = 0% * Heating Devices = 0% * Hypoxia = 0% * Laser/High Intensity Lights = 0% * Magnetic Fields = 0% * Moving Mechanical Parts = 0% * Needles/Sharp Objects = 60% * Potential Electric Shock = 0% * Potential for Physical Assault = 40% * Radiation = 0% * Sudden Decompression During Flights = 0% * Unprotected Heights = 0% * Wet or Slippery Surfaces = 40%

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