Note: The job is a remote job and is open to candidates in USA. Rainforest is hiring a Payment Operations Intern for its PayOps team for the spring semester. The intern will manage operational data, address data quality issues, build reports, help draft customer support replies, and present a semester project.

Responsibilities

• Organize and manage the operational data our support team and AI support agent rely on
• Find and fix data quality issues, and help design processes that keep them from coming back
• Build basic reports that help the team see what's happening in the business
• Learn customer support from the ground up, drafting replies to platform questions under the guidance of our support lead
• Present your semester's work to the company at the end of your term

Skills

• Currently pursuing a business degree (or similar)
• Comfortable in Excel or Google Sheets
• Clear, careful writer
• Curious, coachable, and comfortable asking questions
• Interest in payments, fintech, or operations
• Experience using AI tools like ChatGPT or Claude for school or work

Benefits

• Hands-on experience in payments operations at an AI-forward fintech startup
• A dedicated manager who reviews your work and gives you regular feedback
• Training on how payments and embedded payments work
• Exposure to how a startup's operations, product, and risk teams work together
• The chance to return for the July to December semester, based on performance
• Comprehensive health benefits package
• Unlimited paid time off
• Paid parental leave
• A fun and flexible working environment
• Ongoing investment in employees and company culture
• Remote work or hybrid work at the Atlanta office (ATV Buckhead)

Company Overview

Company H1B Sponsorship