Note: The job is a remote job and is open to candidates in USA. Infiltrator Water Technologies provides engineered solutions for onsite and decentralized wastewater treatment and stormwater management. The Post Sales Engineer provides advanced post-sales project management and technical support for wastewater treatment processes by collecting and analyzing system data, troubleshooting existing systems, recommending process and design changes, and collaborating with internal teams, customers, and regulators.

Responsibilities

• Continuously maintains Orenco management's safety, cultural, and professional standards
• Promotes, encourages, and reinforces a positive safety culture, safe practices, and a safe work environment to all employees
• Conducts all work in a safe manner and promotes safe work practices to all associates and clients
• Increases sales and improves the overall customer experience by providing value-add product recommendations to stakeholders that utilize Orenco wastewater infrastructure
• Educates external stakeholders
• Learns and demonstrates effective use of Integrity Selling
• Coordinates with other company staff to accomplish the work required to address problems with existing wastewater systems
• Actively pursues to speak at conferences or author papers that promote Orenco technologies
• Works with marketing to write and create case studies that summarize pertinent observations and data from existing Orenco systems
• Demonstrates leadership within the Systems Engineering Department and within the organization daily
• Mentors and helps train staff within the systems engineering department
• Provides process training to systems engineers, sales staff, and external clients
• Participates in meetings and contributes ideas and opinions
• Improves methods for internal and customer-facing processes
• Volunteers and participates in team, department, and organizational initiatives
• Coordinates with various departments within Orenco regarding team initiatives and objectives
• Sets and strives to complete annual personal development goals
• Improves methods for internal and customer-facing processes
• Volunteers and participates in team, department, and organizational initiatives
• Coordinates with various departments within Orenco regarding team initiatives and objectives
• Sets and strives to complete annual personal development goals
• Assists with the project management of commercial and municipal collection and/or treatment opportunities by providing observations, data, and feedback from existing systems
• Leads research projects
• Supports in the commissioning of commercial and municipal collection and/or treatment systems
• Assists the post sales group with troubleshooting existing treatment processes
• Creates protocol and solicits operating data from existing wastewater treatment processes
• Makes recommendations to Systems Engineering and R&R (renewal and replacement) regarding design revisions
• Travels to existing treatment systems as necessary to troubleshoot, solicit feedback and/or collect data
• Evaluated operating protocols and optimizes Orenco O&M (operation and maintenance) requirements
• Thoroughly documents all tasks and customer interactions in CRM (Customer Relations Management)
• Inputs, updates, and ensures accuracy of customer contact information in CRM
• Maintains an accurate, up-to-date, CRM opportunity database
• Submits and distributes timely activity and trip reports
• Summarizes and provides information to the R&D group regarding existing designs

Skills

• A Bachelor of Science in Engineering degree or higher is required
• A minimum of five years' experience in wastewater process design or manufacturing. Graduate level education can be substituted for experience
• Above average organizational skills are required
• Ability to communicate in a professional, courteous, customer service-oriented manner
• Exceptional verbal and written communication skills are required
• Ability to give technical presentations to a large audience
• Ability to successfully interact with individuals from diverse backgrounds and extreme variations in educational levels
• Competent ability with applications such as word-processing, spreadsheets, and email
• Must be willing and able to travel a minimum of 10% of the work time. This requirement will fluctuate depending on the region assignments, market maturity, other regional resources, territory size, business needs and other objectives
• Travel requirement includes meeting current travel requirements with airlines as well as in final destinations. (30%-50%)
• Ability to be flexible and change priorities with little notice and to remain calm during confrontational or high-pressure situations
• Ability to use sound judgement and follow through in problem solving and decision-making processes
• Must have satisfactory driving record, maintain valid driver's license, and current insurance on personal vehicle if used for business. Must meet company insurability requirements
• PE registration is a plus
• MBBR and/or attached growth wastewater process experience preferred

Benefits

• Medical and prescription drug plans
• Telemedicine (with medical plan)
• High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)
• Dental and vision plans
• Virtual physical therapy (100% paid by ADS)
• Employee assistance program (EAP) (100% paid by ADS)
• Voluntary accident, critical illness, and hospital indemnification programs
• Retirement 401k program with company match
• Employee stock purchase plan (voluntary)
• Financial wellness planning (100% paid by ADS)
• Paid parental leave (100% paid by ADS)
• Flexible spending accounts (FSA) for child care and health care
• Short-term and long-term disability (100% paid by ADS)
• Basic life insurance
• Accidental death and dismemberment (AD&D) (100% paid by ADS)
• Adoption financial reimbursement (100% paid by ADS)
• Tuition reimbursement (100% paid by ADS)
• Voluntary life insurance (for employees, spouses, and children)
• Voluntary identity theft and fraud protection

Company Overview