Note: The job is a remote job and is open to candidates in USA. Rackspace US, Inc. is hiring a Principal Architect, Healthcare to own hands-on resilience and disaster recovery architecture for its healthcare customer estate. The role designs continuity solutions for clinical and PHI-bearing workloads, serves as a technical escalation point, and supports readiness reviews and healthcare customer engagements.

Responsibilities

• Architects resilience and disaster recovery solutions for healthcare customers' clinical and PHI-bearing workloads, including Epic, Cerner, and other EHR and clinical platforms
• Defines DR tiering, failover architecture, RPO/RTO design, and continuity strategy for regulated healthcare environments, in alignment with HIPAA and HITRUST expectations
• Serves as the technical point of escalation for the most complex DR and resilience issues across the Healthcare Vertical, resolving in collaboration with partners across the business
• Provides architecture input to Deal Gate submissions triggered by architecture deviation, DR gap, or clinical infrastructure change, working to the Healthcare Delivery Assurance Office's 5 working day turnaround
• Supplies DR and resilience evidence for Operational Readiness Review sign-off on healthcare go-lives, partnering with Infrastructure, Epic Operations, Security and Clinical Informatics
• Designs to No-PHI-export principles and Clinical First Cloud patterns, ensuring resilience designs never compromise data-boundary or compliance commitments
• Works closely with customers in the pre-implementation process to design DR and resilience solutions for healthcare workloads, including products not currently in the supported portfolio
• Leads root cause analysis on DR and resilience-related incidents across the healthcare estate, feeding findings directly into the Findings & Assurance Register
• Reviews vendor and backup/DR platform escalations to identify training opportunities for Infrastructure and Systems Engineering staff
• Coaches, mentors, and shares knowledge on healthcare-specific DR and resilience patterns with Infrastructure and Systems Architecture staff
• Collaborates with Account Managers and Business Development Consultants on DR and resilience strategy during healthcare account growth conversations

Skills

• Candidates need to be legally allowed to work in the US for any employer
• This role is not open to holders of an F-1 OPT visa
• Expert-level knowledge of disaster recovery and resilience architecture across hybrid, multi-cloud, and on-premises environments
• Expert-level knowledge of healthcare-specific infrastructure requirements, including EHR platform resilience (Epic, Cerner), clinical workflow continuity, and PHI data-boundary design
• Working knowledge of healthcare regulatory and compliance frameworks affecting infrastructure design, including HIPAA and HITRUST
• Expert-level technical knowledge in technology troubleshooting methodologies, design, and implementation
• Expert-level knowledge of Rackspace infrastructure and architecture and the business impact of technologies
• Cloud Computing
• Cybersecurity
• Network/Systems Skills
• Business Continuity Management
• DevOps / Automation Skills
• Risk Assessment/Management
• Technical Acumen
• High School Diploma or regional equivalent required
• At the manager's discretion, additional relevant experience may substitute for the degree requirement
• Requires MCSA for Windows specialization or RHCA for Linux specialization
• 12-14 years of experience in infrastructure or systems architecture required
• A minimum of 7 years of this experience must be working directly in healthcare systems environments, for example, EHR platforms (Epic, Cerner), clinical infrastructure, or HIPAA-regulated healthcare delivery environments
• Preferably in a field related to the role
• Business continuity/disaster recovery certification preferred, e.g., CBCP, MBCI
• Cloud provider architecture certification (AWS, Azure or GCP) preferred
• Prefer Specialist Certifications that apply to healthcare or resilience architecture

Benefits

• Candidates who live in the San Antonio, TX area will work a hybrid schedule with two days in the office.
• If you are not located near San Antonio, TX, this position may be worked 100% from home.
• Annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)

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