Note: The job is a remote job and is open to candidates in USA. RWS Group is a company that specializes in AI data services, and they are seeking a Program Manager to oversee large scale client programs and maintain client relationships. The role involves managing delivery services, ensuring quality and timelines, and mentoring staff to achieve client satisfaction.

Responsibilities

• Lead the end‑to‑end delivery for programs supporting a strategic client
• Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support
• Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards
• Apply data-driven decision-making to optimize throughput, accuracy, and productivity
• Manage, mentor and motivate staff, provide project team oversight and supervision
• Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan
• Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved
• Drive root-cause analyses and systemic improvement initiatives
• Track project P&L, budget and POs to ensure proper and timely invoicing
• Manage and maintain existing business and grow new opportunities within the account

Skills

• 5 – 7 years of experience in Senior Project Management in fields like Machine Learning or Data Services
• Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations
• Exceptional communication, stakeholder management, and negotiation skills
• Proficiency with program management and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com, etc.)
• Experience managing multinational delivery teams across multiple programs/projects within an account
• Proven experience in technology environment and in applicable vertical market
• Proven people, communication, and negotiation skills
• Ability to understand P&L financials
• Ability to maintain professionalism and confidentiality with proprietary information
• BS or BA degree in a business or technology related field preferred
• Experience working with hyperscale technology clients (strongly preferred)

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

Company Overview

Company H1B Sponsorship