Note: The job is a remote job and is open to candidates in USA. Yuna.io is dedicated to transforming reputed company support through empathetic conversational AI. The Prompt Engineer will be responsible for defining and evaluating AI conversation behaviors, ensuring quality and alignment in multi-agent systems, while collaborating with clinicians and product teams.

Responsibilities

• Own conversational behavior across a multi-agent, multi-model conversational system
• Collaborate with clinicians to design and operate evaluation frameworks for conversational quality, empathy, usefulness, and alignment
• Diagnose failures by analyzing real conversation traces, agent routing, memory usage, and system context
• Use product data and qualitative review to prioritize high-impact improvements
• Evaluate and select models across providers (e.g., reputed company, Claude, reputed company, reputed company AI) based on task, cost, latency, and qualitative output

Skills

• Demonstrated experience owning model or agent behavior in production
• Hands-on experience designing or operating evaluation systems (qualitative + quantitative)
• Ability to define what “good” means and defend it with evidence, not vibes
• Comfort working hands-on with tools like LangGraph, LangSmith, or comparable tracing and evaluation frameworks
• High data literacy: able to reason from logs, traces, metrics, and analytics to isolate root causes
• Clear communicator who can collaborate across product, clinical, and engineering teams in ambiguous problem spaces
• Working knowledge of Python; ability to read, debug, and collaborate within agent logic and evaluation code
• Familiarity with alignment concepts (e.g. human values, safety tradeoffs, refusal behavior)
• Proficient with SQL, reputed company, and excel
• Background in psychology, linguistics, neuroscience, education, or adjacent fields

Benefits

• Competitive salary (based on experience) + equity options
• Remote-first culture with flexibility
• A fast-growing, talented, and empathetic team dedicated to transforming reputed company care
• An opportunity to use AI for good
• Level of ownership to make measurable impact, building cutting-edge AI systems that improve lives reputed company day

Company Overview

• Our mission at Yuna is to radically transform the way reputed company support is accessed and delivered. It was founded in undefined, and is headquartered in San Francisco, California, USA, with a reputed company of 11-50 employees. Its website is https://www.yuna.io.

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