Note: The job is a remote job and is open to candidates in USA. CAI is hiring a Public Sector Account Manager to manage its Contingent Workforce Managed Services Program in Idaho. The role oversees non-IT workforce delivery, supports client and supplier relationships, monitors program performance, and develops business within the state.

Responsibilities

• Manage end-to-end delivery operations for the non-IT contingent workforce program within the state, ensuring timely and quality talent placement
• Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
• Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
• Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines
• Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters
• Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement

Skills

• Only work authorizations not requiring sponsorship now or in the future will be considered
• Reside in the Boise Idaho area
• Hands-on experience and knowledge of non-IT contingent workforce management
• 3+ years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
• Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support
• Prior Vendor Management System (VMS) application experience
• Proven ability to grow accounts and manage operational delivery
• Strong client and partner relationship management skills and a customer-centric approach
• Bachelor's degree in Business, Marketing, or a related field; equivalent experience will be considered
• Ideal for someone with state of Idaho relationships and/or experience with non-IT staffing delivery
• Knowledge of state government structures and procurement processes

Benefits

• Fully remote, but candidates must reside in the Boise area.
• Medical insurance
• Dental insurance
• Vision insurance
• 401k retirement account access
• Paid time off
• May also be entitled to paid sick leave and/or other paid time off as provided by applicable law

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