Note: The job is a remote job and is open to candidates in USA. Zimperium is hiring a Regional Account Manager to drive revenue through new-customer acquisition and growth of existing accounts. The role manages customer relationships, coordinates onboarding and issue resolution across internal teams, and represents customer needs in product and business planning.

Responsibilities

• Develop an understanding of all Zimperium products and features
• Plan, develop and report account metrics through software dashboards and other tooling
• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts
• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools
• Represent the client perspective in internal strategy meetings, ensuring customer impact is considered during product planning and updates
• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors
• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team
• Cultivate strong, positive relationships with customers and partners
• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them
• Provide LOEs and SOWs as needed per account
• Identify pain points in the customer experience and work to resolve issues at the account level
• Providing actionable recommendations to internal business, product, and technology teams
• Work closely with operations, sales, and business development teams to summarize

Skills

• 5+ years of account-based management in the SaaS or related technologies space
• Strong relationships at security focused VARs within the region
• Strong verbal and written communication, time management, organizational as well as presentation skills
• Comfort with a fluid, fast-paced environment
• Passion for problem solving with a roll-up-your sleeves demeanor
• Atlassian suite experience using Jira, Confluence, and others
• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene
• Applicants located in Texas and Northeast are preferred
• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus

Benefits

• Remote work in the United States

Company Overview

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