Note: The job is a remote job and is open to candidates in USA. ConferenceDirect is hiring a Global Sales Coordinator to support a global strategic meeting management program and its meeting requestors. The role coordinates sourcing, contracting, supplier relationships, financial reconciliation, reporting, technology support, and customer experience initiatives.

Responsibilities

• Provide administrative and operational support to a remote-based Global Account team
• Serve as a primary liaison between field teams, meeting requestors, suppliers, and ConferenceDirect corporate support functions
• Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities
• Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards
• Collaborate with team members to deliver seamless support throughout the event lifecycle
• Manage and maintain ConferenceDirect office systems and operational workflows
• Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements
• Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements
• Maintain accurate booking records, contract documentation, and meeting requestor account information
• Assist with contract collection, storage, and compliance management
• Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements
• Support supplier engagement efforts to strengthen ConferenceDirect's industry partnerships
• Facilitate communication between meeting requestors, hotels, and account teams to resolve operational issues and enhance service delivery
• Manage supplier documentation and support invoice reconciliation processes
• Support venue billing processes in partnership with the Accounting team
• Assist with invoice auditing, billing reconciliation, and financial reporting activities
• Oversee customer loyalty points programs
• Monitor project timelines and proactively follow up on outstanding deliverables
• Support monthly account reporting and operational performance tracking
• Manage and support the Simple Meeting Solution platform, including user support, hotel engagement, and process optimization initiatives
• Identify opportunities to improve workflows, enhance efficiencies, and standardize best practices
• Maintain accurate CRM and meeting requestor database records
• Utilize technology and data to support visibility, reporting, and informed decision-making
• Coordinate customer satisfaction survey programs and reporting analytics
• Monitor meeting requestor feedback and support continuous improvement initiatives
• Assist with special projects, strategic initiatives, and departmental priorities as assigned
• Contribute to a culture of service excellence, collaboration, and accountability
• Other duties as assigned

Skills

• Exceptional attention to detail and organizational skills
• Strong verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced, remote work environment
• Demonstrated problem-solving and critical-thinking skills
• Strong customer service orientation and relationship management capabilities
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong analytical and reporting capabilities
• Authorized to work in the United States
• Experience with CRM systems, sourcing technology, and meetings management platforms preferred
• Bachelor's degree preferred or equivalent professional experience
• Hospitality, operational support, meetings management, event planning, sourcing, or related industry experience preferred
• Experience supporting corporate meetings, conferences, or strategic meeting management programs is highly desirable
• Familiarity with hotel contracting, group bookings, and supplier negotiations is a plus

Benefits

• Folsom, CA (3/2 hybrid after 90-day probationary period)

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