Note: The job is a remote job and is open to candidates in USA. ATR International is seeking a remote Human Resources Representative to support its Talent Acquisition Operations Services Drug & Background Team. The role provides administrative and workflow support for case management, ticket administration, queue management, background screening, compliance processes, and collaboration with HR and Talent Acquisition stakeholders.

Responsibilities

• Provide operational and administrative support to the Talent Acquisition Operations Services (TAOS) Drug & Background (D&B) Team. The contractor will work closely with adjudicators, compliance partners, HR, Talent Acquisition, and other stakeholders to support case management activities, improve operational efficiency, and help ensure a positive candidate and employee experience
• This role will focus on administrative and workflow support activities that enable adjudicators to concentrate on complex reviews, compliance-sensitive work, escalations, and risk mitigation efforts. The contractor will gain exposure to Talent Acquisition Operations, background screening programs, compliance processes, and enterprise case management practices while supporting a critical HR functions
• Timely completion of assigned ticket administration activities
• Successful support of queue management initiatives
• Contribution toward reduction of aging ticket inventory
• Positive partnership and collaboration with the D&B team
• Completion of all assigned training requirements

Skills

• Excellent communication skills both written and verbal
• Strong customer service, collaboration and problem solving abilities
• Ability to manage multiple priorities simultaneously and stay organized
• Strong time management, adaptability, and the ability to work well on a team
• Candidates must have valid U.S. work authorization
• Bachelor's degree in Human Resources or a related field
• Internship or 1-3 years of relevant experience
• Case management platform experience
• Compliance or risk management exposure

Benefits

• Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages.
• Packages may include medical, dental, and vision benefits.
• A 401(k) retirement savings plan with employer match (available after 1 year of employment).
• Commuter benefits.
• Employee discount and referral programs.
• Life and supplemental income insurance.
• Paid sick leave is provided in accordance with applicable state and local laws.
• This role is fully remote.

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