Note: The job is a remote job and is open to candidates in USA. Brinks Home is hiring a Sales Support Representative to coordinate back-end sales operations and support field representatives and installation technicians. The role assists with account setup, installation and activation, verification, and customer onboarding.

Responsibilities

• Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys
• Assist with installation and activation processes for new customers
• Communicate professionally with field agents and internal teams
• Review and respond to initial installation issues involving field sales
• Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program
• Provide support via telephone, QUIQ, and email sales representatives and technicians
• Verifying new accounts meets company criteria and compliance standards
• Coordinate with tech support for scheduling installations
• Conduct verification calls for potential new installations
• Make outbound survey calls for dealer installations

Skills

• Strong communication skills and ability to give/receive feedback professionally
• Reliable attendance, punctuality, and flexibility to take on additional duties
• Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
• Proficient in computer systems, multitasking, and detail-oriented organization
• Bilingual Spanish/Security Industry experience preferred

Benefits

• Remote

Company Overview