Note: The job is a remote job and is open to candidates in USA. FireMon is hiring a Salesforce Administrator to manage its CRM and support the Revenue Operations team. The role works with Sales, Marketing, Finance, and Customer Success to improve CRM processes, reporting, user support, and integrations across the go-to-market technology stack.

Responsibilities

• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
• Manage user profiles, permissions, licenses, and page layouts
• Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
• Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
• Document system processes, train users and contribute to CRM onboarding
• Partner with global stakeholders to identify and build improvements
• Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
• Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
• Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff

Skills

• Bachelor's degree in a relevant field, or equivalent experience
• 3+ years Salesforce.com administration experience
• Certified Salesforce.com Administrator
• Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform
• Proven track record of CRM database cleansing and maintenance
• 3rd party/consultant partnership experience
• Microsoft Office Suite
• Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble
• Hands-on experience with ZoomInfo and Gong
• Experience with LeanData or similar
• SFDC administration in a B2B SaaS environment
• Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana

Benefits

• Remote work

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