Note: The job is a remote job and is open to candidates in USA. Innovatech Staffing is recruiting for an unnamed client in the utilities domain. The SAP IS-U Device Management Analyst will support customer service business processes, device management and service order processes, and continuous improvement, while documenting business needs and coordinating with technical and field teams.

Responsibilities

• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements
• Serve as a subject matter expert (SME) for device management and service order processes, including meter and premise-related transactions, order lifecycle support, exception handling, and coordination with field and technical teams
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements

Skills

• Any valid US work authorization
• 7+ years of SAP experience and must have IS-U experience

Benefits

• Remote work with 25% travel to NY or Orange, CT

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