Note: The job is a remote job and is open to candidates in USA. Kontakt.io is a healthcare technology company combining proprietary hardware, AI-powered intelligence, and integrations to help health systems improve operations and patient care. The Senior Consultant, Access will lead consulting engagements focused on ambulatory workflows, throughput, space utilization, patient wait times, and scheduling and access, while supporting discovery, proposals, workflow documentation, customer presentations, and product feedback.

Responsibilities

• Join discovery and pitches as the operator in the room. You diagnose ambulatory workflows, quantify the opportunity, and shape the proposal
• Lead engagements on throughput, space utilization, patient wait times, and scheduling and access workflows
• Pitch the full ambulatory portfolio, including emerging AI and agentic capabilities, and speak credibly to unconventional uses
• Go on-site after deployment to test, shadow, and document workflows, and turn what you learn into customer-specific documentation
• Own dedicated consulting engagements and the outcomes they commit to
• Present outcomes and recommendations in customer business reviews, spot expansion opportunities, and bring the customer's perspective to Product

Skills

• 5+ years in ambulatory operations, such as clinic or practice management, infusion or ambulatory surgery operations, scheduling and patient access leadership, or operational analytics
• Fluency with access and throughput metrics, and comfort presenting them to executives
• Credibility as a peer to a VP of Ambulatory Operations, a COO, or clinic medical leadership
• Comfort with technology and curiosity about AI, RTLS, and EHR-integrated workflows
• MHA or MBA
• Prior consulting or vendor-side experience
• Lean or process-improvement certification
• Familiarity with Epic Cadence or other scheduling systems

Benefits

• Remote role with regular travel (about 30–40%) to meet customers.
• Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors.
• Full health, dental, and vision coverage
• A 401(k)
• Paid time off
• Paid parental leave
• All the tools you need to do your best work

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