Note: The job is a remote job and is open to candidates in USA. Powernet is hiring a Senior Network Administrator to provide advanced network troubleshooting, monitoring, and client support. The role also supports network implementations and upgrades, handles escalations and on-call needs, and mentors junior technicians.

Responsibilities

• Provide high-level remote support for complex network incidents, handling escalations independently with minimal need for higher-level intervention
• Troubleshoot, maintain, and optimize firewalls, switches, and wireless environments using deep CLI concepts, Wireshark packet analysis, and dynamic/static routing logic
• Configure and secure firewall policies, build IPSec VPN tunnels, and manage VLANs, LAGs, and switch stacks across Fortinet and Ruckus systems
• Actively monitor network alerts and corporate technology to prevent outages and strictly maintain client SLAs
• Take the lead on critical customer support requests, keeping clients informed with professional, clear communication and thorough ticket documentation
• Participate in a rotational on-call schedule to support emergency client needs and critical network events
• Assist engineering teams with complex technology implementations, network upgrades, and periodic physical installations
• Help train, coach, and elevate junior technicians on troubleshooting best practices and standard operating procedures
• Assess hardware and software health to anticipate future capacity needs across internal departments and client facilities

Skills

• Active Fortinet NSE4 certification required
• High School Diploma or GED required
• 5+ years of relevant experience troubleshooting and maintaining enterprise network environments
• Expert-level knowledge of Fortinet and Ruckus platforms, firewall CLI, Wireshark data analysis, IPSec VPN tunnels, static/dynamic routing, and cabling/wiring principles
• Hands-on experience creating and securing firewall policies, debugging traffic, and configuring VLANs, LAGs, and switch stacks
• Outstanding customer service skills, proven independence in problem-solving, and the ability to mentor lower-level technicians
• Must possess a valid driver's license for periodic deployment support
• Associate Degree preferred

Benefits

• 5 weeks PTO
• Remote work flexibility
• Anniversary gift plan
• Employee referral program
• Health, vision, dental, and life insurance available
• HSA Account
• 401(k) matching

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