Note: The job is a remote job and is open to candidates in USA. Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers at scale. The Senior Product Manager will lead end-to-end product initiatives, translate customer and stakeholder needs into buildable features, manage vendor and integration relationships, and use AI, automation, and data to guide product decisions. The role also requires building alignment across Engineering, Customer Success, Sales, Data Analytics, and AI/ML in a fully remote organization.

Responsibilities

• End-to-end delivery of product initiatives across multiple domains simultaneously
• Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way
• Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features
• Owning relationships with external vendors and integration partners from evaluation through go-live
• Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision
• Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features and continually evolving your own workflows and tools to fit the problem in front of you
• Querying and evaluating data directly to inform decisions and validate outcomes
• Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum

Skills

• 7+ years of product management experience in B2B SaaS or high-growth startup environments
• Proven track record in delivery-heavy roles where you shipped product, not just planned it
• Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms
• API and integration fluency, you understand how systems connect and can own the details
• SQL proficiency, you're comfortable pulling your own data rather than waiting on analysts
• An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change
• Demonstrated ability to manage external vendor and partner relationships end-to-end
• Strong written communication, your specs and updates are clear the first time
• Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity
• Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success
• Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering
• Interest in prototyping directly to validate an idea or communicate intent faster than a spec can. This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables
• Background spanning both enterprise and startup contexts
• Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it

Benefits

• Fully remote role, working with fully remote teams

Company Overview