Note: The job is a remote job and is open to candidates in USA. Spring Health is hiring a Senior Program Manager to own the operational design and delivery of a dedicated workplace program for a strategic customer. The role translates customer, clinical, and operational needs into measurable outcomes, leads cross-functional execution, and builds scalable operating mechanisms.

Responsibilities

• Own the end-to-end operational strategy and execution for a dedicated workplace program, translating customer goals, program performance, and internal constraints into clear priorities, success metrics, and delivery plans
• Lead complex, cross-functional workstreams across Clinical Operations, Customer Success, Analytics, Product, Marketing, and other partners; independently determine the approach, drive decisions to closure, and deliver durable outcomes
• Establish program health mechanisms - including performance dashboards, operating cadences, decision and RAID logs, dependency tracking, and escalation paths - so leaders can manage proactively and the customer experience remains reliable
• Analyze program performance and stakeholder feedback to identify root causes, risks, and opportunities; develop evidence-based recommendations and lead the implementation of improvements
• Design and implement scalable processes, workflows, governance, and tools that improve execution, accountability, readiness, adoption, and the member and customer experience
• Serve as a trusted operational partner to senior customer and internal stakeholders, adapting communication and recommendations to influence complex decisions and balance customer needs with operational realities
• Lead customer readiness and change-management efforts for program launches, new ways of working, and material changes, including communications, enablement, feedback loops, and adoption measurement
• Own executive-ready business reviews and program narratives that clearly communicate performance, insights, risks, tradeoffs, decisions needed, and expected impact
• Anticipate downstream risks and dependencies, surface tradeoffs early, and drive practical mitigation plans through resolution
• Codify lessons learned into reusable playbooks, operating standards, and frameworks that strengthen the Dedicated Workplace Teams model over time

Skills

• 4+ years of experience in program management, operations, implementation, customer delivery, strategy and operations, or similar cross-functional roles
• Demonstrated ownership of complex, customer-facing or operational programs from problem definition through execution, including independently determining methods and driving results across multiple work-streams
• Strong analytical and operational judgment; able to evaluate multiple variables, identify root causes, define success metrics, and turn data and feedback into clear recommendations
• Proven ability to influence senior internal and external stakeholders, reconcile competing priorities, and drive decisions without direct authority
• Experience building scalable operating mechanisms - such as program cadences, dashboards, governance, workflows, tools, playbooks, or change-management plans - rather than only executing an established process
• Exceptional written and verbal communication skills, including the ability to develop concise, executive-ready narratives and customer-facing materials
• Track record of proactively identifying risks, navigating ambiguity, and delivering practical, durable solutions in fast-moving environments
• Experience in healthcare, health tech, employee benefits, SaaS, or another complex B2B service environment
• Experience with enterprise customers, dedicated or onsite programs

Benefits

• This is a full-time, remote role.
• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Company Overview

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