Note: The job is a remote job and is open to candidates in USA. Guidehouse is hiring a ServiceNow Business Analyst to support its Platforms - ServiceNow team. The role gathers and documents business requirements, translates them into functional deliverables, and supports solution design, implementation, testing, and process improvement.

Responsibilities

• Serve as a Business Analyst supporting the Platforms - ServiceNow team
• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives
• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications
• Support the design, implementation, and enhancement of ServiceNow solutions across the platform
• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization
• Analyze current-state and future-state processes to recommend efficient, scalable solutions
• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively
• Assist with testing activities, including test planning, execution support, and validation of delivered functionality
• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards

Skills

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience
• A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to ServiceNow
• US Citizenship is contractually required for the role with the ability to obtain a Secret clearance
• Proven experience with hands on coding and scripting
• Proven experience as a Business Analyst
• Strong understanding of business analysis methodologies, requirements gathering, and process documentation
• Experience creating user stories, process flows, use cases, and acceptance criteria
• Ability to communicate effectively with both business and technical audiences
• Strong analytical, problem-solving, and organizational skills
• Experience working in Agile or iterative delivery environments
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
• Direct experience with the ServiceNow platform and related modules
• Familiarity with HRSD, ITSM, ITOM, CMDB, or other enterprise service management processes
• Experience supporting large-scale enterprise transformation or platform upgrade initiatives
• Knowledge of testing, UAT coordination, or release management processes
• Certification in Business Analysis, Agile, or ServiceNow-related disciplines
• Preferably supporting enterprise technology or ServiceNow implementations
• Location: Washington DC/Metro area highly preferred due to client location

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• May be eligible for a discretionary variable incentive bonus
• Remote (any location), United States

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