Note: The job is a remote job and is open to candidates in USA. Value Innovation Labs is seeking a Senior AWS Engineer / Developer with Genesys experience to support an ongoing contact-center-related project. The role focuses primarily on AWS engineering and development, with additional Genesys platform integration and support work.

Responsibilities

• Support an ongoing contact-center-related project

Skills

• Strong hands-on AWS development and engineering experience, including building, integrating, troubleshooting, and supporting cloud-based applications
• Experience with AWS services relevant to application and integration workloads. For sourcing, please prioritize candidates showing AWS Lambda, API Gateway, S3, CloudWatch, IAM, DynamoDB, SQS/SNS, EventBridge, or similar AWS services on their resumes
• Strong understanding of serverless and event-driven architectures, REST APIs, application integrations, monitoring, logging, and troubleshooting
• Development experience using Python, Java, JavaScript/Node.js, or comparable programming languages within AWS environments
• Hands-on experience with Genesys, preferably Genesys Cloud CX, particularly around platform integrations, APIs, contact-center applications, or associated services
• Experience integrating AWS-hosted services/applications with Genesys or contact-center platforms
• Strong understanding of REST APIs, JSON, authentication, web services, and application-to-application integration
• Ability to quickly understand an existing technical environment, troubleshoot issues, and take ownership of remaining development/support activities
• Strong communication and collaboration skills
• AWS certification such as AWS Certified Developer, Solutions Architect, or equivalent cloud credentials
• Prior experience with Genesys Cloud CX APIs, SDKs, integrations, Architect, routing, or event-driven integrations
• Experience with Amazon Connect or other AWS contact-center technologies would be beneficial for candidates working across AWS and Genesys ecosystems
• Experience with CI/CD, Git, infrastructure-as-code, Terraform or AWS CloudFormation
• Knowledge of AWS security, IAM roles/policies, observability, CloudWatch monitoring, and production troubleshooting
• Contact center/CCaaS domain knowledge, particularly voice, IVR, routing, digital interactions, or integration patterns
• Experience joining an in-flight project or short-term backfill assignment and becoming productive quickly

Benefits

• Remote is acceptable anywhere in the USA/Canada.

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