Note: The job is a remote job and is open to candidates in USA. Elastic is hiring a Senior Business Systems Analyst focused on Configure, Price, Quote (CPQ) functionalities. The role bridges business and IT development teams by gathering requirements, translating them into technical specifications, coordinating stakeholders, and supporting testing and defect resolution.

Responsibilities

• Gather and document business requirements from stakeholders to inform the development process. Analyze existing CPQ workflows to pinpoint areas for improvement. Translate these requirements into clear technical specifications for the IT teams and facilitate sessions to validate the requirements, ensuring they align with business goals
• Facilitate effective communication between business and IT development teams. Organize and lead stakeholder meetings to gather input on CPQ functionalities, and consolidate feedback into actionable insights. Build proficient relationships with key stakeholders to understand their needs and coordinate with cross-functional teams to ensure project goals are aligned
• Identify and document any system defects or issues to facilitate resolution. Collaborate with IT teams to validate solutions after testing is completed. Perform user acceptance testing (UAT) with stakeholders to ensure solutions align with business requirements

Skills

• Bachelor's degree in Business Administration, Computer Science, or a related field
• CPQ certification deemed relevant
• 5+ years with business systems analysis
• 3+ years with CPQ tools and functionalities
• 2+ years with Salesforce platform
• Demonstrated experience in gathering and documenting requirements
• Proficiency in Configure, Price, Quote (CPQ) software
• Solid knowledge of Salesforce CPQ functionalities
• Experience with business process modeling tools
• Knowledge with user acceptance testing (UAT) methodologies
• Knowledge of project management tools for stakeholder coordination
• Experience with documenting workflows for software systems
• Proficiency in data analysis and visualization tools
• Knowledge with Agile and Scrum methodologies
• Ability to use collaboration tools for effective communication
• Successfully led multiple CPQ implementation projects
• Improved CPQ workflow efficiency by over 20% through process analysis
• Successfully collaborated with cross-functional teams to achieve project objectives
• Identified and resolved critical system defects, enhancing overall system performance
• Developed comprehensive technical documentation for CPQ functionalities adopted by the organization

Benefits

• Eligible to participate in Elastic's stock program.
• Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Minimum of 16 weeks of parental leave.

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