Note: The job is a remote job and is open to candidates in USA. Jack Henry helps community banks and credit unions deliver seamless, secure, human-centered experiences. The Symitar Hosted Automation Consultant provides specialized Symitar EASE services to larger-asset clients, serving as a trusted advisor and coordinating technical needs, integrations, projects, and process improvements.

Responsibilities

• Serve as the primary contact and trusted advisor for clients’ processing, data center, and complex technical needs
• Coordinate client and vendor integrations with the EASE Data Center
• Lead regular client calls, review strategic plans, and align Jack Henry resources for projects, testing, training, and deployment
• Provide status updates, monitor cases, and partner with the Customer Relationship Manager to support escalations
• Identify process improvements and future client needs, document solution approaches, use data insights to improve performance, and communicate opportunities to the appropriate sales team

Skills

• Minimum of 5 years of experience in financial institution back-office environments or FinTech
• This position does not offer current or future immigration sponsorship, including H-1B or PERM
• Advanced knowledge of the Symitar Core
• Advanced knowledge of SMA OpCon Solution Manager automation and SFTP
• Outstanding communication, customer service, and organizational skills
• Ability to define requirements, analyze processes, and recommend improvements
• Ability to manage multiple projects and meet aggressive deadlines

Benefits

• Remote position for candidates living within approximately 70 miles of an office in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.
• Comprehensive benefits designed to support associates’ physical, mental, and financial health.

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