Note: The job is a remote job and is open to candidates in USA. ASK Consulting is hiring a Tax Accountant to support customers through the tax-filing experience. The role combines customer-facing tax guidance, review of returns prepared by other tax professionals, and assistance with tax product questions.

Responsibilities

• Serve as a primary customer contact throughout the tax engagement
• Conduct welcome calls, proactive customer outreach, client review calls, and final customer communications
• Review and validate tax returns prepared by another tax professional
• Identify potential errors or missing information and provide clear Notes to Preparer for corrections
• Review, approve, sign, and file returns when appropriate, including returns you did not personally prepare
• Explain tax outcomes and recommendations to customers in clear, easy-to-understand language
• Communicate with customers using video, audio, and digital communication tools
• Assist customers with Tax product and software-related questions
• Research tax questions using government resources, professional tax tools, and internal resources
• Apply established tax procedures and best practices to resolve customer questions
• Maintain accurate documentation of customer interactions
• Work toward quality, efficiency, and customer satisfaction KPIs
• Collaborate closely with preparers and quality-review teams to deliver a complete customer experience

Skills

• We are unable to provide sponsorship at this moment
• Needs to be physically present is USA
• Valid PTIN for the 2027 filing year
• Minimum 2 seasons of paid tax preparation experience
• At least 30 completed tax returns per season through preparation and/or review experience
• Strong understanding of federal tax concepts and tax laws
• Familiarity with Form 1040 and associated schedules
• Filing Status
• Dependent Eligibility
• Child Tax Credit
• Multi-State Taxes
• Wage Income
• Comfortable reviewing and signing tax returns prepared by another tax professional
• Strong written communication skills, particularly the ability to create clear and actionable handoff notes
• Strong customer service and relationship-building skills
• Ability to explain tax information to customers in a simple and professional manner
• Strong research and problem-solving skills
• Comfortable using virtual/audio communication technology
• Ability to work effectively in a team-based environment
• Candidates must: 1. Be available to work any day of the week, Monday through Sunday
• 2. Commit to approximately 20 hours per week minimum
• 4. Be able to work weekdays and weekends as part of their availability
• 5. Understand that weekend-only availability is not acceptable
• Candidates must reside and work within the United States
• College degree preferred, particularly in Accounting, Finance, Business, or Taxation

Benefits

• 100% remote; candidates must reside and work within the United States.
• Schedule flexibility, provided candidates can meet the program's availability and hour requirements, work weekdays and weekends, and maintain a consistent work schedule.

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