Note: The job is a remote job and is open to candidates in USA. Axis Technologies is seeking a Teamcenter Help Desk Consultant to provide Tier 1 and Tier 2 support for Siemens Teamcenter users in an Aerospace & Defense environment. The role troubleshoots user and data issues, supports administration and security processes, manages incidents, and develops documentation and training.

Responsibilities

• Provide Tier 1 and Tier 2 Help Desk support for Siemens Teamcenter users
• Troubleshoot Teamcenter Active Workspace and Rich Client issues
• Resolve user access, role, group, and security-related issues
• Support engineering users working with CAD integrations such as NX, Creo, CATIA, and SolidWorks
• Assist users with document management, BOM structures, revisions, releases, and workflows
• Manage support tickets using ServiceNow or similar ticketing systems
• Analyze, document, and resolve Teamcenter production issues
• Escalate complex issues to PLM Administrators, Architects, or Siemens support
• Track issue resolution and communicate status updates to stakeholders
• Investigate data integrity issues
• Assist with item creation, revisions, workflows, datasets, and change management processes
• Support Engineering Change Requests (ECRs), Engineering Change Orders (ECOs), and release processes
• Assist with migration and cleanup activities as directed
• Support access provisioning and de-provisioning
• Follow ITAR, EAR, NIST, CMMC, and corporate cybersecurity requirements
• Maintain audit records and documentation as required
• Create user guides and knowledge-base articles
• Conduct Teamcenter user training sessions
• Develop support procedures and troubleshooting documentation
• Participate in process improvement initiatives
• Work closely with:
• Engineering
• Manufacturing
• Quality Assurance
• Configuration Management
• IT Infrastructure
• PLM Administration Teams

Skills

• Must be a U.S. Citizen
• 2+ years of Teamcenter support experience
• Experience supporting Teamcenter Active Workspace and/or Rich Client
• Understanding of: • BOM Management • Workflow Management • Change Management • Document Management • User Security
• Experience supporting CAD integrations
• Strong customer-service and troubleshooting skills
• Ability to work independently and prioritize multiple support requests
• Siemens Teamcenter
• Active Workspace
• Microsoft Windows
• SQL fundamentals
• ServiceNow or similar ticketing systems
• Ability to obtain and maintain a U.S. Government security clearance preferred
• Active Secret clearance is a plus
• Aerospace & Defense industry experience
• Teamcenter administration experience
• BMIDE knowledge
• Teamcenter Environment Manager experience
• Teamcenter Deployment Center experience
• NX
• Creo
• CATIA
• SAP
• Oracle ERP
• Active Security Clearance (Secret or higher)
• ITIL Foundation Certification
• BMIDE
• Teamcenter Visualization
• NX Integration
• Teamcenter Security Administration
• Teamcenter Multi-Site
• Azure DevOps or Jira

Company Overview