Note: The job is a remote job and is open to candidates in USA. Tundra Technical Solutions is recruiting for a role supporting the Cox and Charter OSS/BSS migration program. The role analyzes cross-system workflows and documents integrations, data flows, and gaps, then translates findings into development user stories.

Responsibilities

• Decompose system and business workflows into architecture diagrams and data flow diagrams (DFDs) that communicate clearly to both technical and non-technical audiences
• Document integrations across Salesforce (CRM), BI/reporting platforms, and support systems (e.g., BMC Remedy for ticketing), including how these systems exchange and consume data
• Map source and destination data — tables, fields, and records — and describe how that data is used within end-to-end workflows
• Identify and document gaps, risks, and open questions that must be resolved as Cox accounts are migrated into Charter billing systems
• Translate finished workflow and integration documentation into well-formed development user stories with clear acceptance criteria
• Partner with system owners, architects, and business stakeholders through interviews and working sessions to capture accurate current-state and target-state detail
• Maintain consistent, reusable documentation artifacts as the program evolves

Skills

• This is not an entry-level position
• Candidates are expected to work independently and bring prior experience documenting complex system integrations
• Proven technical writing experience documenting complex systems and integrations for mixed technical/business audiences
• Demonstrated ability to produce architecture diagrams and data flow diagrams (e.g., Visio, Lucidchart, draw.io, Mermaid, or equivalent)
• Ability to read and interpret data models — source/destination tables, field mappings, and how data is used in workflows
• Experience decomposing workflows into development-ready user stories with acceptance criteria
• Strong interviewing and requirements-elicitation skills; able to extract accurate detail from system owners and subject matter experts
• Excellent written communication and the ability to tailor material from detailed technical specs up to leadership-level summaries
• Familiarity with OSS/BSS domains — billing and CRM systems in telecommunications
• Hands-on exposure to Salesforce, BMC Remedy (or comparable ITSM/ticketing platforms), and BI/reporting tools
• Experience supporting data migration or system convergence programs, especially mergers/integrations
• Understanding of integration patterns (APIs, ETL, middleware) and how systems are linked in practice
• Experience working within Agile delivery and writing stories in tools such as Jira or GitLab

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits
• Remote work

Company Overview

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