Note: The job is a remote job and is open to candidates in USA. Veeva Systems is hiring a Technical Consultant to implement integrations for SiteVault and support customers’ long-term success. The role coordinates with customer stakeholders and vendors, designs and implements integration solutions, and contributes to customer engagement and internal product initiatives.

Responsibilities

• Lead the charge in implementing SiteVault eISF, CTMS, and eSource, ensuring alignment with customer goals and sales expectations
• Partner with customer counterparts to grow their use of SiteVault tools and features in alignment with their organizational goals. Build strong relationships and regularly engage with customer decision-makers
• Support Customer Success functions by regularly analyzing on customer health, supporting renewal conversations, and leading reviews to discuss system usage, progress, and growth points
• Drive internal initiatives, such as running supporting customers using the free version of SiteVault in expanding features, defining process and tools for early adoption of new products, or maintaining implementation tools and defining internal team processes
• Provide valuable feedback to the product team, informing them of customer needs and industry trends

Skills

• 3+ years of project management experience in enterprise software implementation in life sciences, healthcare, or relevant fields
• Customer-facing project management experience, including gathering requirements with business and system stakeholders, presenting, and managing timelines and a project plan
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to roll up your sleeves
• SaaS/cloud experience in the management of site CTMS or eISF systems
• Clinical research experience at a research site
• Experience using HubSpot or Asana

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO
• Company paid holidays
• Retirement programs
• 1% charitable giving program
• Flexibility to work from home or in the office
• May be eligible for variable bonus and/or stock bonus

Company Overview

Company H1B Sponsorship