Note: The job is a remote job and is open to candidates in USA. ALOIS Solutions is seeking a Technical Writer II to develop, improve, and maintain technical documentation for software and hardware products. The role includes assessing existing content, managing documentation deliverables, and collaborating with cross-functional teams to publish accurate, customer-focused materials.

Responsibilities

• Review existing technical documentation to identify gaps, outdated content, and opportunities for improvement
• Develop and maintain a documentation plan covering new content and updates to existing materials
• Write, edit, organize, and publish technical documentation for software and hardware products
• Create and migrate documentation using standardized templates, styles, and structured authoring practices
• Manage assigned documentation deliverables throughout the content lifecycle, from requirements gathering through publication and maintenance
• Collaborate with Engineering, UX, Training, Technical Support, and Marketing teams to ensure documentation meets product and customer needs
• Develop HTML-based documentation and support online content publishing and syndication
• Identify opportunities to improve documentation processes, tools, quality, and consistency
• Leverage AI-powered tools to enhance content quality, efficiency, and consistency
• Adapt to changing priorities while maintaining accuracy and high-quality deliverables

Skills

• 2–5 years of experience in technical writing or technical documentation
• Hands-on experience with DITA XML authoring and structured content workflows
• Experience with Oxygen XML, Heretto CCMS, or similar technical authoring and content management tools
• Experience creating, editing, and publishing multiple types of technical documentation
• Familiarity with HTML-based documentation and online content publishing
• Experience using AI tools such as Google Gemini or similar platforms to support content development
• Strong written communication, editing, organizational, and problem-solving skills
• Ability to work independently, manage multiple priorities, and collaborate effectively with cross-functional teams
• Must be authorized to work in the United States without employer sponsorship
• A degree or certificate in Technical Writing, Professional Writing, English, Communications, or a related field
• Experience with Jira and Confluence
• Familiarity with Git-based source control systems
• Basic graphical skills for creating workflow diagrams, screenshots, and other documentation visuals
• Experience with process improvement initiatives and documentation standardization
• Background in technology, software, hardware, or the video security industry

Benefits

• Fully remote position within the United States.

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