Remote Sales Operations Manager– ConcentrixJob Summary: Manage sales performance, processes, and teams for remote operations. Support clients, drive coaching, and optimize resources.ResponsibilitiesOwn overall sales performance (conversion, revenue, productivity) across assigned programsDrive daily/weekly performance rhythms to ensure consistent executionIdentify performance gaps early and implement corrective actionsPartner with leaders to build strong pipelines and hit or exceed targetsLead and develop Team Leaders and Sales Coaches to drive a high-performance cultureHold leaders accountable to daily performance management, coaching effectiveness, and action plansEnsure consistent use of tools (PULSE, dashboards, reporting) to track and drive resultsReinforce a culture of accountability, urgency, and ownershipShift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)Ensure coaching is documented, consistent, and tied directly to performance outcomesPartner with Training to improve new hire readiness and early tenure successPartner with WFM to optimize staffing, scheduling, and coverage to support sales demandIdentify opportunities to improve efficiency and productivity without sacrificing qualityDrive consistency in processes, communication, and execution across teamsMaintain strong relationships with client stakeholders, ensuring transparency on performance and action plansTranslate client expectations into clear operational actionsProactively communicate risks, opportunities, and progressQualificationsAssociate's degree preferred with more than ten years of experience and 2‑4 years of progressive management experienceDemonstrated ability to analyze and improve work processes and establish a course of actionDemonstrated ability to coach and develop action plans, maximizing performance and providing effective feedbackAbility to implement change and adapt quickly to changing business needsWork well under pressure and follow through on items to completion while maintaining a professional demeanorExcellent written and verbal communication skills; ability to present information internally and externallyProven ability to organize and prioritize projects in a fast‑paced, deadline‑oriented environmentDemonstrated ability to mentor, coach, and provide direction to a team of employeesDemonstrated initiative and ownership with focus on continuous improvementDemonstrated customer‑service disposition and professionalism for self and teamWillingness to work a flexible scheduleMust have 1+ year of experience as an Operations Manager or Sales Operations ManagerMust have 3‑5 years of proven high‑level sales leadership – OB sales experience would be idealMust reside in the United States and have a valid U.S. address18 years of age or older with a completed high‑school diploma or GEDBenefitsBase salary range: $60,000.00 – $75,000.00 annually (actual salaries vary by qualifications, experience, and location)Medical, dental, and vision insuranceEmployee Assistance Program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option for early pay accessCompany networking groups (Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, OneEarth Champions, etc.)Health and wellness programs with trained partnersMentorship programsWork‑from‑home convenience with company‑supplied technologiesPrograms and events supporting diversity, equity, inclusion, sustainability, and community supportCelebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, etc.Additional perks and benefitsPhysical and Mental RequirementsThe employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary.Equal Employment OpportunityConcentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdfAccommodationConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Work AuthorizationOnly applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address.#J-18808-Ljbffr