Role: Operations Analyst (Mumbai)

What You’ll Do:

A successful Operations Analyst will be responsible for managing inbound and outbound calls for reference, education, credential, and employment verification. The role requires strong attention to detail and analytical skills to ensure accurate and comprehensive reporting.

Key Responsibilities:

• Manage inbound and outbound calls for verification processes
• Obtain and validate information via phone, email, and other channels
• Investigate and confirm reference credibility
• Respond to candidate and client queries
• Coordinate with internal teams on verification status
• Maintain and update databases and reports
• Perform quality checks and other assigned operational duties

Eligibility Criteria:

• Open to freshers and candidates with up to 5 years of experience
• Educational qualifications:
  • 10+2 (12th pass)
  • 10+3 (10th + diploma)
  • Any graduate (except BE/BTech/MBA and Open university)
• Candidate MUST possess all relevant documents of their education and previous experience (if any)

Work Schedule:

• Work from Home (Mumbai Location)
• 5-day work week with 2 days off
• Training phase: Monday to Friday schedule
• Post-training: Rotational shifts with rotational week-offs

Weekend or night shifts may be required based on business needs (compensation as per company policy)

We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

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