Do you relish the prospect of providing end to end support across multiple product suits?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our Global Web Security group

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.

Become a trusted advisor

As a Security Consultant II, you'll be the security services contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions to help customers leverage Akamai's products.

As a Security Consultant II, you will be responsible for:

• Being the central point of contact for customers and being an active member of integrated account team delivering customer success
• Collaborating with cross-disciplinary teams to understand customer use cases and tuning solutions to meet client needs
• Participating on internal projects to contribute to best practices, improving our methodology and quality of solution delivery
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external customers and partners to share information and deliverables

Do what you love

To be successful in this role you will:

• 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent
• Demonstrate experience in a customer-facing role within the information technology industry as well as Advanced English and Spanish (Spanish not mandatory)
• Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures
• Demonstrate experience with internet protocols such as TCP/IP, HTTP, DNS, and TLS/SSL
• Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
• Have achieved or be interested in obtaining cyber security credentials such as Security+, SSCP, GSEC or others

About us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

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