The Senior Client Relationship Professional is the first point of contact for new clients, critical to shaping their experience from the moment they engage with our expat services. This role is central to ensuring a smooth, supportive, and high-quality journey throughout the entire client lifecycle, with particular focus on the registration and initial setup phases.

As a trusted advocate, Senor CRP is responsilve for delivering an exceptional end-to-end experience by proactively managing client communications, resolving technical or service-related issues, and coordinating workflow across internal teams. This position is part of H&R Block Assisted Operations team, supporting clients served through remote channels.

Day to day, you'll.....

• Serve as the initial point of contact for new clients, guiding them through the entire registration process with clarity and care
• Conduct phone consultations to understand client concerns and goals, identify and remove roadblocks, and establish expectations for the expat service experience
• Simplify and expedite the complex expat tax process by providing personalized, high-touch support and clear explanations
• Respond to active client messages within a 1-day service level, using empathetic, professional, and informative communication
• Identify and escalate complex or tax-specific inquiries to the appropriate internal experts to ensure accurate resolution
• Review reports and client accounts to prioritize outreach based on client status and seasonal needs, ensuring forward momentum
• Establish trust and rapport with clients by acting as their advocate to ensure their needs are met and their concerns are addressed promptly
• Utilize tools like Salesforce and Microsoft Teams to collaborate with peers, share insights, and contribute to enhancing client service practices
• Leave clients with a positive impression and a desire to return next year, thereby fostering long-term loyalty

Education:

• High school diploma or equivalent

Work Experience:

• 2 years minimum related work experience

Education:

• Associate’s degree in a related field or the equivalent through a combination of education and related work experience.

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. $21.59 - $32.40/Hr.

High school diploma or equivalent; 2 years minimum related work experience; ability to use Salesforce and Microsoft Teams; strong communication and client service skills.

Key Responsibilities

• managing client communications
• conducting phone consultations
• escalating complex inquiries

Skills & Tools

Salesforce, Microsoft Teams

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time, Seasonal
• Workplace: Remote — Kansas, United States
• Salary: USD 44,907 – 67,392 / year
• Languages: English

Benefits

• Retirement plan

About H&R Block

A tax services company providing help and confidence to clients and communities. — Industry: Finance