About WorkatoWorkato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Also, feel free to check out why:Business Insider named us an enterprise startup to bet your career onForbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workersResponsibilitiesWe are looking for an exceptional Senior Delivery Manager to join our growing team. Key responsibilities include:Project Execution & DeliveryIndependently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goalsLead both project- and program-level engagementsEnsure successful project closure, aligning customer stakeholders and internal account teams on next stepsProactively identify and assist in closing expansion opportunities in services and softwareAble to do this at the project level or program level.Financial & Resource ManagementManage project budgets of $500k+, ensuring projects remain within scope and budgetMonitor budgets closely and prepare change orders as neededOversee 10project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)Anticipate resource availability issues, proactively creating backup plansIdentify and mitigate resource skill gaps, if applicableAgile Project ManagementDrive project timelines, prioritizing client need and adapting plans without oversightCoach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customerIndependently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO levelProactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalateStakeholder Communication & ReportingDeliver crisp, error-free weekly status reports to both internal and customer stakeholdersLead status calls, ensuring alignment and next steps are clearly documentedMaintain rigorous PSA data hygiene, ensuring project data is up to date with minimal varianceAchieve high CSAT scores through excellent project execution and customer engagementThought Leadership & Industry ExpertiseServe as a trusted advisor to customer, leveraging expertise in at least 3 industry verticalsEvangelize Workato's GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategyArticulate Workato's differentiation in the iPaaS space, comparing key product features to competitorsTeam Development & Continuous ImprovementPlay an active role in hiring and mentoring Associate Delivery Managers and Delivery ManagersContribute 3assets per quarter to enhance delivery methodologyCollaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansionRequirements8years of project management experience with a proven track record of success8years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software companyExperience managing 8-10project resources and overseeing project budgets exceeding $500K USDExpertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)Experience in delivering and leading concurrent projects (5+)Demonstrate high energy and have strong project management experience, including:Project scoping & planningRisk & change managementStatus reportingExperience managing enterprise projects within complex, matrixed ecosystemsProven ability to develop and maintain C-level relationships, establishing trust as a strategic advisorDemonstrated ability to grow accounts (ARR) and expansion servicesTrack record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growthiPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholdersExperience in both project and program management, driving long-term success across multiple initiativesAbility to thrive in a fast-paced, high growth and unpredictable environmentFor California applicants, the base pay for this role may range between $130,000 - $160,000 plus variable, benefits, perks, and equity.(REQ ID: 2574) Experience: 5 years required