Senior Engineer, Solutions S&SS Position Profile

The Senior Engineer (SE) is the technical lead for both pre- and post-sales implementation of Ricoh's solutions portfolio. This expert-level role requires deep knowledge of integrated solutions, including hardware, enablement, standalone software, and services. The SE acts as a trusted advisor throughout the customer lifecycle, from workflow assessment and ROI development to implementation and training. The primary goal is to architect solutions that improve workflows, reduce costs, and ensure 100% customer satisfaction.

Key Responsibilities

• Achieve assigned professional services and software revenue targets.
• Support Ricoh Sales in meeting equipment unit and revenue goals.
• Meet non-financial KPIs (e.g., pre-sales calls, software demos, post-sale follow-ups).
• Attain subject matter expertise in Ricoh’s software portfolio.
• Develop and manage customer Statements of Work (SOW) through acceptance.
• Engage early in sales cycles to assess needs and shape strategy.
• Assist in closing complex solution sales.
• Lead post-sales follow-ups to ensure satisfaction and identify new opportunities.
• Analyze customer requirements and architect integrated solutions.
• Project manage solution implementations and coordinate with all stakeholders.
• Secure customer acceptance of implementation plans.
• Pursue ongoing technical and business skill development.
• Stay informed on industry trends and competitive developments.
• Continue education in areas such as data streams, workflow, VDP, and Web2Print.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• 4+ years in pre/post-sales services and solutions implementation.
• Strong customer-facing, negotiation, and relationship-building skills.
• Experience supporting sales through technical consulting and project management.
• Required certifications:
  • Fiery Professional Certification (or equivalent experience)
  • CMP Certification (within 6 months)
  • Project Management courses (within 1 year)
• Preferred: G7 Certification

Skills & Abilities

• Independent, intuitive, and creative problem-solver.
• Strong analytical, presentation, and technical writing skills.
• Knowledge of:
  • Color theory, print environments, and workflow solutions
  • Print description languages (AFP, Metacode, LCDS, PostScript, PDF, PCL)
  • Networking (WAN/LAN, TCP/IP), Windows/Mac OS, and server environments
  • Microsoft Office and Mac applications
• Experience with:
  • Book publishing, direct mail, Xerox Free Flow, Oce Prisma
• Excellent time management, organization, and teamwork skills.
• Willingness to travel as needed.

Working Conditions

• High-pressure environment with cyclical and daily stress.
• Must manage workload independently, including conflict resolution.
• Routine travel required across marketplaces.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

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