Job Description:

• Own Kraken Pro's global onboarding experience end to end, from first landing through a client's first trade
• Assess the onboarding funnel and drive continuous UX improvements
• Understand Pro customers, their needs, messaging, and trading motivations
• Analyze onboarding data to identify friction points, drop-offs, and high-leverage opportunities
• Design onboarding experiences that build trust and confidence
• Accelerate clients' path to their first trade
• Partner with Design, Data, Engineering, and Marketing to ship improvements
• Use AI to identify friction, predict drop-off, and personalize onboarding paths and messaging

Requirements:

• 4+ years of product management experience
• Strong track record in onboarding, activation, or growth-oriented UX work
• Sharp product sense for user experience
• Strong data fluency, including defining success metrics and analyzing funnels
• Excellent written and verbal communication
• Customer-first mindset
• Fluent working with AI tools day to day
• Passion for crypto and trading
• Over 2 years of experience within Onboarding, Activation and KYC/KYB

Benefits:

• Equity
• Bonus program
• Wellness allowance
• Medical, dental, and vision benefits (US Only)
• 401(k) benefits (US Only)