About brighthush

brighthush is a global leader in mission‑critical background screening solutions, trusted by Fortune 100 and Global 500 brands to safeguard their people, processes, and reputation. With a culture rooted in empathy, integrity, and continuous innovation, we empower our teams to thrive in a diverse, inclusive environment where every voice matters. Our commitment to excellence extends beyond our products – it’s about creating a workplace where you can grow, learn, and make a real impact.

Why brighthush?

At brighthush, we’re on the brink of a transformative technology journey. Our focus on cutting‑edge analytics, AI‑driven insights, and scalable cloud solutions positions us at the forefront of the background screening industry. As a member of our team, you’ll:

• Collaborate with cross‑functional squads that champion agility and rapid iteration.
• Drive data‑centric decision making that directly influences client success and retention.
• Benefit from a culture that rewards curiosity, experimentation, and continuous improvement.
• Enjoy a flexible, remote‑first work model with occasional travel to key client sites.

Role Overview

The Senior Strategic Customer Success Data Analyst is a client‑facing, data‑driven role that bridges the gap between high‑value accounts and our internal teams. You’ll partner with account leaders to uncover business needs, design analytics solutions, and deliver actionable insights that shape strategy, improve adoption, and drive revenue growth. Your analytical rigor, communication finesse, and stakeholder management skills will be pivotal in ensuring our clients achieve measurable success.

Key Responsibilities

• Monitor service levels, client satisfaction, and usage metrics to proactively flag risks and uncover opportunities.
• Design, build, and maintain sophisticated dashboards and reports using Excel, Power BI, Salesforce, and proprietary internal systems.
• Identify data quality gaps, recommend remediation plans, and champion data integrity across the organization.
• Collaborate with product, engineering, and support teams to roll out new features, troubleshoot issues, and validate enhancements.
• Prepare and present data‑rich insights for Quarterly Business Reviews (QBRs) and other client‑specific engagements.
• Lead root‑cause analysis on contact drivers, billing anomalies, and service ticket trends to prioritize optimization initiatives.
• Develop and maintain client‑specific Standard Operating Procedures (SOPs), process documentation, and workflow maps.
• Escalate operational and technical challenges to the appropriate teams, ensuring timely resolution and client satisfaction.
• Test product enhancements and new features to guarantee flawless implementation for client programs.
• Partner with Directors and senior stakeholders to strengthen relationships and align on strategic objectives.
• Conduct research and analysis for internal and external audiences, supporting data‑driven decision making across the organization.
• Verify billing accuracy, investigate discrepancies, and propose corrective actions to maintain financial integrity.
• Maintain up‑to‑date client fact sheets and knowledge bases to reflect evolving needs and opportunities.
• Gather customer feedback, synthesize findings, and recommend product or service improvements.
• Develop training materials and job aids for both internal teams and clients, enhancing adoption and proficiency.
• Respond to and resolve customer escalations promptly, ensuring a seamless experience.
• Perform additional duties as assigned by management to support team and client objectives.

Essential Qualifications

• High School diploma or GED equivalent; 4+ years of experience in customer support, data analytics, or a related field.
• 2–4 years of proven expertise in data analysis, reporting, and customer success.
• Advanced proficiency in MS Excel, MS Teams, and Salesforce CRM; experience with Business Intelligence (BI) tools is a plus.
• Exceptional written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• Strong organizational skills and the ability to manage multiple projects simultaneously while prioritizing effectively.
• Demonstrated ability to work collaboratively in cross‑functional teams, adapting to rapid changes and shifting priorities.
• Willingness to travel occasionally to client sites to support success initiatives.

Preferred Qualifications

• Experience with data integration tools (ETL/ELT) and data warehousing concepts.
• Knowledge of background screening industry regulations and compliance standards.
• Experience in a SaaS or cloud‑based environment.
• Advanced data visualization skills using Power BI, Tableau, or similar platforms.
• Project management certification (PMP, Agile, Scrum) or equivalent experience.

Core Skills & Competencies

• Data Analysis & Interpretation
• Business Intelligence & Dashboard Development
• Client Relationship Management
• Problem Solving & Root Cause Analysis
• Stakeholder Communication & Presentation
• Process Improvement & Documentation
• Adaptability & Continuous Learning
• Team Collaboration & Cross‑Functional Leadership

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We offer:

• Structured learning paths in data science, analytics, and product management.
• Mentorship from senior leaders and subject‑matter experts.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Access to industry conferences, workshops, and certifications.
• Clear promotion tracks with defined milestones and performance metrics.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools like Slack, Teams, and Confluence.
• Regular virtual coffee chats and informal networking events.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• Employee resource groups and community outreach initiatives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $55,000 – $70,000 annually, commensurate with experience and qualifications.
• Health, vision, and dental coverage with optional supplemental plans.
• 401(k) plan with employer match and an Employee Stock Purchase Plan (ESPP).
• Flexible Paid Time Off (PTO) and 9 paid company holidays.
• Professional development stipend and tuition reimbursement.
• Wellness programs, mental health resources, and employee assistance programs.
• Annual performance bonuses and recognition awards.

How to Apply

Ready to take the next step in your career and help shape the future of background screening? Submit your application through our careers portal or click the link below to apply directly.

Apply to this job at brighthush

Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by law.

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