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ServiceNow Architect (CMDB, ITSM, ITOM)_EU
Role Overview
We are looking for an experienced ServiceNow CMDB Architect to lead a comprehensive assessment of the existing CMDB environment, identify architecture, data quality, governance, and licensing gaps, and define a clear remediation roadmap aligned with ServiceNow best practices and CSDM.
Location - USA, Netherlands, Romania, Poland (remote)
B2B cooperation
Key Responsibilities
- Perform an end-to-end CMDB assessment covering:
- CI classes and relationships
- Data quality and CMDB Health
- Identification and Reconciliation Engine (IRE)
- Data sources and integrations
- Duplicate, stale, orphaned, and incorrectly classified CIs
- CSDM alignment
- Ownership and governance
- Assess Discovery, Service Graph Connectors, and other CMDB data sources.
- Review ServiceNow license usage and license management approach, identifying optimization opportunities and gaps.
- Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.
- Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.
- Define a prioritized CMDB remediation backlog and roadmap.
- Provide target-state architecture, governance, licensing, and operating model recommendations.
Requirements
- Strong ServiceNow CMDB and CSDM expertise.
- Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.
- Experience conducting enterprise-scale CMDB assessments and remediation initiatives.
- Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.
- Understanding of ServiceNow licensing, user roles, personas, and access models.
- Ability to translate technical findings into clear risks, recommendations, and implementation priorities.
Key Deliverables
- CMDB Current-State Assessment
- Gap & Risk Analysis
- CMDB Health Findings
- CSDM Alignment Recommendations
- License Usage & Optimization Assessment
- Persona & Role Mapping
- Prioritized Remediation Backlog
- Target-State CMDB Roadmap
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