About the Company

Invoca is an AI-powered revenue execution platform that connects marketing, commerce, and contact center teams to turn customer interactions into measurable business growth. The company focuses on helping organizations improve customer experiences and revenue outcomes through AI-driven technology. At Invoca, innovation and collaboration are central to how teams develop products and deliver value.

About the Role

Invoca is seeking Senior and Staff-level engineers across multiple software engineering specializations to help shape its agentic development environment. In this environment, AI is integrated into the software development lifecycle, including design, coding, testing, deployment, and operations. Engineers across reliability, security, data, quality, delivery, customer deployment, and architecture will help rethink how software is built, delivered, and maintained. This role focuses on measurable outcomes rather than a specific technology stack. You will take ownership of a critical area of the engineering lifecycle, improve its speed, quality, safety, and effectiveness, and introduce AI-driven workflows where they deliver practical value. You will also build reusable tools and practices, influence technical standards across teams, and connect engineering decisions to business and customer outcomes.

Key Responsibilities

Take end-to-end ownership of a critical stage of the engineering lifecycle within your area of expertise, such as reliability, security, data, quality, delivery, customer deployment, or architecture. Define standards and measurable success criteria for your domain and maintain high expectations for outcomes. Identify opportunities to apply AI and agentic workflows to improve engineering processes, including incident detection, test generation, security reviews, data pipelines, and deployment automation. Establish safe, observable, and auditable approaches to integrating AI into engineering workflows. Build shared tools, platforms, and practices that can be adopted across engineering teams. Treat internal engineering teams as users by defining adoption goals and measuring the impact of your solutions. Connect technical decisions to business priorities, including development speed, cost, risk, customer trust, and revenue impact. Partner with engineering and product leadership to prioritize initiatives based on measurable customer and business value. Drive technical direction and establish standards across multiple teams within your specialization. Influence technical decisions through sound judgment, clear communication, and evidence-based recommendations. Act as a trusted technical advisor to engineering and product leadership.

Required Qualifications

For Senior-level roles, 5+ years of experience in software engineering with deep expertise in your specialization. For Staff-level roles, 8+ years of experience in software engineering with deep expertise in your specialization. A track record of delivering measurable improvements in production environments. Experience building systems, tools, or practices that achieve broad adoption by improving engineering speed, quality, or safety. Practical experience applying new tools and technologies, with an interest in AI and agentic workflows. Strong technical judgment and a preference for simple, effective solutions that teams can adopt. Ability to connect technical work to business and customer outcomes and communicate its value clearly. Experience collaborating across engineering, product, and business functions. A strong sense of ownership, curiosity, and urgency in a fast-moving technical environment. Success Metrics Within the first 12 months, success will be measured by clear, measurable improvements in the outcomes associated with your domain, such as system reliability, security, data quality, product quality, delivery speed, customer time-to-value, or architectural consistency. Tools, platforms, and practices you develop are adopted broadly across engineering teams. AI and agentic workflows are integrated meaningfully into your domain, with appropriate safety and observability measures. Engineering and product leadership recognize you as a trusted authority in your specialization. Your work demonstrates a clear connection to business performance or customer outcomes. Location and Work Arrangement Work Arrangement: Remote-first. United States hiring locations: Greater Los Angeles Area, including Santa Barbara and San Diego; San Francisco Bay Area; Denver Metro; Austin Metro; Chicago Metro; Greater New York City Area; and Seattle Metro. Canada hiring location: Toronto, for AI/ML technical roles only. Candidates must be based within approximately a two-hour drive of the listed areas. Occasional business travel may be required.

Compensation

Senior-level base salary: $150,000–$190,000. Staff-level base salary: $170,000–$210,000. Bonus and/or commission eligibility may apply, depending on the role. All employees are eligible to participate in the company's stock option program. Actual compensation depends on factors such as experience, skills, and location. Benefits and Perks Health and Wellbeing U.S.-based employees receive medical, dental, and vision coverage beginning on their first day of employment. Access to mental wellbeing support and an Employee Assistance Program (EAP). Wellness subsidy that can be used toward gym memberships, fitness classes, and other eligible activities. Time Away Flexible paid time off to support work-life balance. 20 paid holidays for U.S. employees, including a winter break. Up to 12 weeks of fully paid family leave for baby bonding, adoption, and caring for family members. Up to 12 weeks of fully paid medical leave for childbirth and medical needs. Growth and Career Development Access to enterprise-grade AI tools, including leading large language models and agentic AI workflow solutions. Up to $1,000 in annual reimbursement per fiscal year for professional development, including learning, certifications, and conferences. Financial Benefits 401(k) plan through Fidelity, with a company match of up to 4%. Recognition and Community Company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact. Sabbatical opportunities for employees after seven years of service. Some benefits may vary for employees outside the United States based on local laws, regulations, and country-specific offerings.