Tech I Service Rep

Detroit, US Cleveland, US Ann Arbor, US Dayton, US Cincinnati, US Cincinnati, OH, US, 45232 Muskegon, MI, US, 49442 Albany, US Syracuse, US Buffalo, US Akron, US

Job Title: Ink Technical Service Rep

Location: OH, NY, MI, WV

Shift: 1st Shift

Pay: Based on Experience

Travel: 70% and overnight, including air/flight

In this role, you will provide dedicated technical ink support to our valued customers in OH, NY, MI, and WV. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

ESSENTIAL JOB FUNCTIONS

• Leads and participates in process improvement initiatives with customers and Sun employees. This requires dedication of significant time, as well as Sun Chemical resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.
• Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up regional color match lab requests.
• Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.

REQUIRED EDUCATION AND EXPERIENCE

• 5-10 years of ink industry experience
• Experience with Kepner Tregoe, Six Sigma, SunMatch
• Industry laboratory and press equipment
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge

5-10 years ink industry experience; experience with Kepner Tregoe, Six Sigma, SunMatch; knowledge of pressroom and printing processes; ability to manage multiple complex projects; 70% travel including air/flight.

Key Responsibilities

• providing technical support
• conducting process improvements
• training customer staff

Skills & Tools

Salesforce, Kepner Tregoe, Six Sigma, SunMatch

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Detroit or Cleveland or Ann Arbor or Dayton or Cincinnati or Muskegon or Albany or Syracuse or Buffalo or Akron or West Virginia
• Languages: English

About Sun Chemical Corporation

A manufacturer of inks, pigments, and advanced materials for packaging, graphic solutions, and color technologies. — Industry: Manufacturing