For our client, we are seeking a Technical Success Manager- Central to join the team of a leader in the Enterprise Technology space. This role will partner closely with customer security and IT stakeholders to drive successful adoption of a technical platform and help customers realize value quickly. You will focus on translating complex technical environments into practical success plans that reduce risk, improve retention, and support renewal readiness. The position also plays an important cross-functional role with sales and solutions teams to identify expansion opportunities and guide customers through technical blockers. Location: Remote Compensation: $100,000 – $120,000 annually

Responsibilities

Build trusted relationships with customer security and IT teams Create technical success plans for platform adoption and risk reduction Identify high-value use cases for everyday security operations Spot adoption gaps and retention risks using health indicators Guide customers from deployment to active use, accelerating Time-to-Value Lead mitigation planning for technical blockers and operational gaps Provide technical health insights for renewal readiness and account strategy Surface technical opportunities for expansion and upsell activities Qualifications 3+ years in a technical, customer-facing role, such as Customer Success Manager or Technical Account Manager Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments Ability to drive adoption, retention, and customer health improvement Skill in translating complex technical concepts into practical guidance Confidence in engaging with technical leaders and executives Strong communication, presentation, and stakeholder management skills Experience with security operations or incident response is desirable Familiarity with customer success platforms and adoption analytics is advantageous

Benefits

Remote work opportunity based in Central Time zones Support for high standards of integrity and accountability in governance Collaboration with cross-functional teams including Account Executives and Solutions Engineering Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.