About the Role

We are seeking a reliable and organized Remote Administrative Assistant to support a growing healthcare practice. This role involves managing patient communications, scheduling appointments, maintaining accurate records, and providing administrative support to the clinical team. The ideal candidate is professional, friendly, detail-oriented, and committed to delivering a positive patient experience. This position offers the opportunity to work entirely from home using a personal computer while contributing to daily practice operations, marketing activities, and special projects.

Key Responsibilities

Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth. Schedule consultations and physical therapy appointments. Follow up with prospective and current patients by phone, email, and text. Monitor and respond to emails and voicemails promptly. Assist with insurance-related administrative tasks as needed. Provide general administrative support to the clinical team. Maintain accurate records and assist with administrative tracking. Support marketing initiatives and social media content creation. Assist with special projects as the practice continues to grow.

Required Qualifications

Excellent verbal and written communication skills. Strong organizational skills and exceptional attention to detail. Ability to work independently and manage competing priorities in a remote environment. Proficiency with Google Workspace, including Gmail, Google Calendar, Google Sheets, and Google Docs. Professional, friendly, and patient-focused approach. Strong customer service skills and a proactive approach to problem-solving.

Preferred Qualifications

Previous experience in administration, customer service, healthcare, or a medical office setting is preferred but not required. Location and Work Arrangement Fully remote position. The role can be performed from home using a personal computer. Benefits 401(k) plan. Dental insurance. Health insurance. Paid time off. Parental leave. Vision insurance.