100% Remote OCM Support Contract Role Summary The OCM Support resource provides hands-on change and engagement support to the client and onshore team throughout the move to Nimble. Working from the offshore team, the role prepares stakeholder, readiness, change champion and adoption deliverables for review by the OCM Coordinator and OCM Lead, and supports the communications and training workstreams when needed.

Key Responsibilities

Stakeholder Analysis & Engagement Support Identify stakeholder groups and map them by role, influence and level of impact. Keep the stakeholder map current as the program progresses and new groups are confirmed. Build and maintain distribution lists from client master data, validating accuracy and completeness ahead of each wave. Prepare stakeholder engagement trackers, meeting materials and follow-up notes for the onshore team and client contacts. Change Impact & Readiness Support Support persona-centric change impact assessments, documenting how day-to-day ways of working change for each user group. Help design readiness surveys and administer three survey rounds, including distribution, reminders and response tracking. Consolidate and analyze survey results, highlighting readiness gaps by persona and wave. Log readiness blockers and prepare inputs for escalation through the OCM Coordinator and Lead. Change Champion Network Support Assist with identifying and confirming change champions across business areas. Maintain the Change Champion Network (CCN) roster and contact lists. Prepare materials and handle logistics for the six CCN sessions: Announcement, Business Case, Day-in-the-Life, What to Expect, Prepare for Go-Live and Success Stories. Track champion attendance, engagement and feedback, and capture questions and success stories for follow-up. Adoption Measurement & Reporting Support definition of adoption KPIs covering usage, proficiency, adherence and sentiment. Set up and run data collection for each KPI, checking data quality before reporting. Build and refresh the adoption scorecard and dashboard, flagging trends and risks for the OCM Coordinator and Lead. Prepare regular status reports from program start through hypercare. Hypercare & Lessons Learned Monitor adoption signals and user feedback during hypercare. Log issues and questions and route them to the right owners for resolution. Help facilitate lessons-learned activities with the client and onshore team. Document findings and recommendations for future waves and programs. Review Cycle & Documentation Submit deliverables to the OCM Coordinator for first-level review and to the OCM Lead for final review. Incorporate review feedback promptly and track revisions to closure. Maintain the OCM document repository, version control and program trackers so materials are accurate and easy to find. Support the communications and training workstreams with drafting, formatting and coordination tasks when needed. Preferred Experience 2–4 years of organizational change management experience, including exposure to communications and training activities. Experience supporting technology or tool adoption initiatives, ideally across large, distributed user groups. Ability to design surveys and analyze data in Excel; experience with Power BI is a plus. Strong PowerPoint skills and clear, professional written English. Highly organized and detail-oriented, able to manage multiple trackers and deadlines. Comfortable working across time zones in close tandem with onshore and client teams.