Seeking a dedicated Help Desk Analyst I for a contract position who will serve as the initial point of contact for internal employees, providing essential IT support for Windows, Microsoft 365, and network-related issues while working remotely and participating in a rotating after-hours on-call schedule. Key responsibilities Resolve IT incidents and service requests related to various technologies, ensuring high customer satisfaction Document and track requests using ServiceNow, adhering to service level agreements Support user onboarding, access management, and security protocols while collaborating with IT and other departments Required qualifications Minimum of 2 years of experience in a Help Desk, Service Desk, or Desktop Support environment Proficiency in supporting Windows 10/11, Microsoft 365, and enterprise mobile devices Experience with ServiceNow, VPN, and remote support tools Ability to prioritize tasks and work independently under pressure Valid driver's license and reliable internet access for remote work Experience: 3 years required