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[Hiring] Recruiter (Customer Service) @Iconma Portal

Remote · Netherlands Full-time

Role Description

Act as a partner to leaders across Commercial, turning headcount plans into prioritized hiring strategies and clear success profiles.
Provide market and compensation insights for commercial talent to influence recruiting strategy and decisions.
Lead intake and calibration sessions, mapping competencies to interview plans and coaching managers on evidence-based evaluation.
Own end-to-end recruiting for high-volume roles—from initial brief and sourcing strategy to offer, close, and handoff.
Execute multi-channel sourcing plans (direct outreach, referrals, and AI-enabled search) to generate pipelines for hard-to-fill commercial roles and locations.
Facilitate debriefs and drive structured decision-making, ensuring a clear documentation of rationale and tradeoffs for every hire.
Identify and remove process friction in the recruiter journey, simplifying scheduling and feedback loops to protect candidate experience.
Leverage AI and ATS to automate manual tasks without eroding candidate quality or experience.
Ensure every candidate receives a clear, respectful, and timely journey, acting as a brand ambassador for Client’s mission.

Qualifications

5–10+ years of full-cycle recruiting experience in high-growth environments, with a strong track record in Automotive Service, Sales, Customer Service, or Commercial operations.
Proven success owning complex searches, influencing senior stakeholders, and shaping strategy for roles.
Demonstrated ability to execute talent mapping and long-term nurture strategies for hard-to-fill passive talent.
Experience using funnel metrics (pass-through rates, time-to-fill) to diagnose bottlenecks and influence hiring decisions.
Proficiency with iCIMS ecosystems and a practical view of where AI/automation adds value to the recruiting process.
Ability to prioritize and maintain high standards across multiple concurrent searches in a fast-paced environment.