Job Title: Pharmacy Technician Location: Remote (Must reside in and be available to work Eastern Time hours) Shift: 8:30am to 5:00pm, Monday through Friday Client Overview This is one of the largest healthcare organizations in the country, supporting members, providers, and pharmacies with a wide range of health plan services. You would be working in a national customer care center that supports pharmacy benefit and prescription related calls for health plan members across the country. Top 3 Skills Pharmacy benefit management (PBM) experience Pharmacy technician certification (PTCB or NHA) Prior authorization and formulary processes

What You'll Do

Take inbound calls from members, pharmacies, and prescribers regarding pharmacy benefit questions Provide real time support to pharmacies on point of service issues Educate prescribers on formulary requirements and prior authorization steps Enter member and call data accurately into the documentation system Assist members with pharmacy benefit coverage questions Follow standard operating procedures to keep every call accurate and effective Communicate issues and resolutions clearly to both customers and internal teams What We Need From You 3 to 5 years of recent pharmacy or PBM experience High school diploma or GED Strong phone based customer service skills in a high volume call center environment Reliable home internet and a quiet workspace for a fully remote role Preferred/Bonus Bachelor's degree or equivalent experience PTCB or NHA Pharmacy Technician Certification