Description Job Overview : The role of the Project Manager is to be the point-person for select TCC projects, overseeing documentation and service access processes to ensure accuracy, compliance and coordination across departments. This role manages SART submissions, tracks service request outcomes, and collaborates with OPWDD and internal teams to support efficient, highquality service delivery. MUST RESIDE IN NY/NJ/CT

Requirements

Essential Responsibilities: Review, complete and submit Service Access Referral Tools (SARTs) on behalf of the CM workforce, ensuring accuracy and timeliness Track and analyze trends in service request denials and returns; coordinate follow-up and corrective actions as needed Educate staff on waiver service acquisition processes and required documentation in alignment with OPWDD guidelines Provide general oversight of TCC projects, including but not limited to; NCI/CAS Assessments, CANS, SARTs, and other Data/Project Management initiatives as assigned Collaboration with OPWDD to facilitate service acquisition and resolve documentation barriers Collaboration with interdisciplinary departments to ensure consistency, accountability, and quality improvement across service documentation processes Maintain compliance with applicable labor laws and OPWDD regulation and internal procedures Maintain confidentiality in accordance with established policies, procedures, and the industry standard Takes lead and ownership of assigned tasks and special projects within the teams and assist with coverage as needed Maintains an up-to-date Outlook calendar to accurately reflect work-related meetings, appointments, and availability Participates in mandatory internal and external meetings as deemed necessary by supervisor Performs other related duties as assigned by supervisor, to support overall organization’s goals and objectives Required Experience MSC and/or OPWDD Care Management experience Knowledge of self-direction services Familiarity with OPWDD, Justice Center, and DOH rules and regulations

Summary

Specific Knowledge, Skills, and Abilities: Strong verbal and written communication skills Excellent organizational and time-management abilities Proficiency in Microsoft Office Suite and comfort with learning new systems Ability to take initiative and meets objectives within timelines Strong understanding of OPWDD HCBS Waiver Services