Note: The job is a remote job and is open to candidates in USA. Stoneridge Software seeks an Account Executive to own the health and performance of a run-state client portfolio and sustain long-term client value. The role leads client governance and operational reviews, manages renewals and growth opportunities, and coordinates across internal teams to ensure solutions remain stable, adopted, and aligned with client outcomes.

Responsibilities

• Lead regular cadence meetings (operational check-ins, health reviews, roadmap alignment) for run-state clients
• Build and maintain strong, trusted relationships with key operational and business stakeholders
• Act as the voice of the client internally for run-state needs while balancing Stoneridge priorities
• Driving growth strategies by partnering with stakeholders
• Identify, purse, and close upsell and cross-sell opportunities aligned with client goals
• Own run-state portfolio health for assigned clients, ensuring solutions are stable, adopted, and delivering intended business value post go-live
• Partner with the Client Partner to ensure a seamless transition from project to run, maintaining continuity and client confidence
• Identify and drive expansion into additional functional areas or business units, coordinating with Sales and the Client Partner
• Maintain visibility into financial health, support consumption, licensing footprint, and renewal signals
• Ensure support, managed services, and delivery teams are operating in lockstep, with clear ownership, handoffs, and expectations
• Monitor run-state performance across engagements to ensure outcomes align with what was sold and delivered
• Act as the primary escalation point for support and licensing issues, coordinating resolution across teams. issues, rework, or client dissatisfaction
• Surface patterns and systemic issues that require CP or leadership attention
• Establish and maintain a structured governance and communication rhythm for run-state clients
• Lead operational reviews that assess support performance, adoption, risks, and near-term priorities
• Ensure issues that indicate project need or strategic change are elevated to the Client Partner in a timely manner
• Maintain accurate reporting and visibility across support, licensing, and managed services

Skills

• Bachelor's degree in Business Administration or related field, or equivalent work experience
• 4-6 years of experience in SaaS account management or customer success with strategic customers
• Strong communication and relationship-building skills
• Proven ability to manage renewals and identify upsell opportunities
• Familiarity with Microsoft ecosystem (Dynamics, Power Platform)
• Skilled in CRM tools and Microsoft Office applications
• Excellent organizational and analytical skills
• Ability to communicate effectively in both spoken and written English
• Applicants must be authorized to work for ANY employer in the United States

Benefits

• Flexible work environment and remote-forward culture
• Medical Insurance
• Dental Insurance
• Vision insurance
• 401(k) contribution program (US)
• Life insurance
• Disability Benefits
• Paid parental leave
• Paid flexible time off
• Paid sick time (US)
• Paid holidays
• Flexible work schedules
• Mobile/internet reimbursement
• Employee and family assistance program
• Learning and development funding
• Employer charitable contribution
• Paid business mileage
• Home office and wellness allowance (US Only)
• HSA contribution (US Only)

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